• Balances and audits for accuracy room revenue, food and beverage revenue; assists in the preparation of all reports relevant to daily revenues.

• Prepares various audit worksheets as well as the Daily Flash Reports.

• Assumes responsibilities of Manager on Duty from Midnight until the morning shift arrives.

• Logs guest complaints into the Front Desk Communication or Log Book.

• Register guests into the hotel and checks guests out of the hotel.

• Balances and audits for accuracy all room and tax charges, cashier’s reports and guest and house accounts.

• Completes and transmits daily management and accounting reports and supporting documents; prepares customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses.

• Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.

• Performs all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of messages; will facilitate proper security of department keys.

• Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.

• Handles confidential information, including guest records, with a high degree of integrity.

• Makes daily deposits (as applicable).

• Verifies room charges and rates; verifies register has appropriate starting cash.

• Manages daily paperwork including occupancy report; guest list; cash drawer summary; balance sheet; account summary; history file; and housekeeping report.

• Submits reports to the corporate office as appropriate.

• Monitors room availability.

• Blocks rooms and handles guest requests.

• Performs and documents security walks on a regular basis.

• Has a thorough knowledge of emergency procedures and the implementation of procedures.

• Prepares continental breakfast on time; replenishes breakfast items as needed.

• Performs duties of a Guest Service Agent, including laundry functions as directed.

• May be required to make management decisions in the manager’s absence.

• Provides a professional image at all times through appearance and dress.

• Follows company policies and procedures.

Note: Other duties as assigned by supervisor or management